{"id":3944,"date":"2017-09-07T10:25:14","date_gmt":"2017-09-07T08:25:14","guid":{"rendered":"http:\/\/actiononline.fr\/?page_id=3944\/"},"modified":"2019-12-16T11:59:01","modified_gmt":"2019-12-16T10:59:01","slug":"help-faq","status":"publish","type":"page","link":"https:\/\/actiononline.fr\/en\/help-faq\/","title":{"rendered":"HELP \/ FAQ"},"content":{"rendered":"
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\n Do you have a question? Is there a technical problem? <\/h2>\n

See the most frequently asked questions for our digital modules<\/p>\n <\/header>\n<\/div> <\/div>\n <\/div>\n<\/section>

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\n General questions linked to my online training <\/h2>\n <\/header>\n<\/div> <\/div>\n <\/div>\n<\/section>
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\n\t\t How can I access my training course?<\/a>\n\t\t <\/div>\n\t\t
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Log in using the following address:
\nhttp:\/\/www.action-on-line.fr\/lms\/ (.fr and not .com) then enter your access codes in the log in page.<\/p>\n

This will bring you directly to your training space.<\/p>\n<\/div>\n\t\t <\/div>\n\t\t <\/div>\n\t\t <\/div>\n\t \t\t\t\t\t\t\t\t

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\n\t\t What are the opening hours for the training platform?<\/a>\n\t\t <\/div>\n\t\t
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The e-learning modules are available online 24 hours a day and 7 days a week.<\/p>\n<\/div>\n\t\t <\/div>\n\t\t <\/div>\n\t\t <\/div>\n\t \t\t\t\t\t\t\t\t

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\n\t\t Can your training course be accessed from a MacBook?<\/a>\n\t\t <\/div>\n\t\t
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Our training courses are compatible with the following browsers: Safari, Google Chrome and Mozilla Firefox, which are often used in a Mac environment.<\/p>\n<\/div>\n\t\t <\/div>\n\t\t <\/div>\n\t\t <\/div>\n\t \t\t\t\t\t\t\t\t

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\n\t\t I have forgotten my platform log-in codes<\/a>\n\t\t <\/div>\n\t\t
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Click on \u00ab Forgotten your password?<\/strong> \u00bb on your log in page.<\/p>\n

Indicate the email address you registered with and you will receive your password.<\/p>\n

Don\u2019t forget to check your spam folder.<\/p>\n<\/div>\n\t\t <\/div>\n\t\t <\/div>\n\t\t <\/div>\n\t \t\t\t\t\t\t\t\t

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\n\t\t I can't access my training course<\/a>\n\t\t <\/div>\n\t\t
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Clear your browser cache (Ctrl+F5) and try to log in again.<\/p>\n<\/div>\n\t\t <\/div>\n\t\t <\/div>\n\t\t <\/div>\n\t \t\t\t\t\t\t\t\t

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\n\t\t My log-in codes don\u2019t work<\/a>\n\t\t <\/div>\n\t\t
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When logging in, please make sure you are using the correct letter case. Use the copy-and-paste option where possible (without spaces).
\nCheck that you haven’t added spaces or used capital letters.<\/p>\n<\/div>\n\t\t <\/div>\n\t\t <\/div>\n\t\t <\/div>\n\t \t\t\t\t\t\t\t\t

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\n\t\t I want to access the training platform tutorial <\/a>\n\t\t <\/div>\n\t\t
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We provide you with a tutorial<\/a> that explains how to use the platform.<\/p>\n<\/div>\n\t\t <\/div>\n\t\t <\/div>\n\t\t <\/div>\n\t \t\t<\/div>\n<\/div>

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\n Technical questions linked to my online training course <\/h2>\n <\/header>\n<\/div> <\/div>\n <\/div>\n<\/section>
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\n\t\t Is my training course compatible with all internet browsers?<\/a>\n\t\t <\/div>\n\t\t
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Our e-learning training courses are compatible with all browsers: Internet Explorer, Safari, Mozilla Firefox, Google Chrome, etc.<\/p>\n

To ensure optimal performance, we suggest that you use at least version 10 of the Internet Explorer browser.<\/p>\n

Please make sure that the pop-up windows aren\u2019t blocked by a firewall.<\/p>\n<\/div>\n\t\t <\/div>\n\t\t <\/div>\n\t\t <\/div>\n\t \t\t\t\t\t\t\t\t

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\n\t\t What technology is used for the digital courses?<\/a>\n\t\t <\/div>\n\t\t
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Our training modules have been developed with HTML5 technology.<\/p>\n<\/div>\n\t\t <\/div>\n\t\t <\/div>\n\t\t <\/div>\n\t \t\t\t\t\t\t\t\t

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\n\t\t How can I clear my browser cache, cookies, and history? <\/a>\n\t\t <\/div>\n\t\t
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To clear the browser for Internet Explorer, go to the menu Tools\/Internet Options, in the General tab, click on “Delete”… then select “Temporary Internet Files”.<\/p>\n

If you use another browser, please refer to the procedure explained in your internet browser\u2019s FAQ section.<\/p>\n<\/div>\n\t\t <\/div>\n\t\t <\/div>\n\t\t <\/div>\n\t \t\t\t\t\t\t\t\t

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\n\t\t How can I download the latest version of Flash Player?<\/a>\n\t\t <\/div>\n\t\t
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You can legally install the latest version of Flash Player free of cost directly from the editor’s website.<\/p>\n

Please make sure that you have activated the Flash Player extension on your browser.<\/p>\n<\/div>\n\t\t <\/div>\n\t\t <\/div>\n\t\t <\/div>\n\t \t\t\t\t\t\t\t\t

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\n\t\t I can't find the answer to my question?<\/a>\n\t\t <\/div>\n\t\t
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Contact our technical support at: support@action-on-line.fr<\/p>\n

In order to assist you more quickly, please provide us with the following information:
\n– your operating system,
\n– your browser,
\n– a screenshot.<\/p>\n<\/div>\n\t\t <\/div>\n\t\t <\/div>\n\t\t <\/div>\n\t \t\t<\/div>\n<\/div>

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<\/div> <\/div>\n <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"Do you have a question? Is there a technical problem? See the most frequently asked questions for our digital modules General questions linked to my online training How can I access my training course? 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